Yes! Brick Dreamer offers free international delivery on all orders through premium couriers such as UPS, DHL, FedEx and more.

1. Once you place your order we aim to have this processed & packed within 24h.
2. The parcel is then dispatched to a distribution centre.
3. Once it arrives there, the parcel gets attributed to a courier and queued for pickup.
4. Once it's picked up by the courier you will receive an email with a tracking number.
5. The courier will then deliver the parcel to your address.

In order to get updates sent to your email every step of the way, make sure to opt in to receive emails from us when placing your order. If you don’t you will only receive an email with a tracking number once this is picked up by the courier.

Once we receive your order, we aim to get it packed & labeled within 24h and your parcel gets dispatched to a distribution centre. This distribution centre then selects the fastest shipping method from a range of highly reputable couriers and dispatches the order swiftly. When your order has been dispatched from the distribution centre, you will receive an update with your tracking code.

Once you have received an email entitled "Your order has been picked up by the courier!" you will be able to access your order page and see your tracking number. 

To track the order you can either click the tracking number or go to the Track your order and paste your tracking number there to track your order.

If you need to request a refund, please send an email to info@brickdreamer.com with your order details and the reason for the refund. Ensure that you include your order number, the product details, and any other relevant information to help us process your request quickly.

Welcome to Brick Dreamer! To start shopping with us, we recommend creating an account for a personalized shopping experience. Just go to brickdreamer.com/authentication and follow the steps to set up your account. This will make future transactions smoother and allow you to track your orders easily.

Yes, your security is our top priority. We use advanced SSL encryption technology to protect your personal information and payment details. You can shop with confidence knowing that your data is secure at all times on our website.

If your sale code or coupon is not working, please ensure that it has not expired and that it is applicable to the items in your cart. Some codes may have specific conditions such as a minimum purchase amount or are valid for specific products only. If you continue to experience issues, please contact our support team for assistance.

To pay by credit card, proceed to checkout and choose 'Credit Card' as your payment method. You will be prompted to enter your credit card details such as your card number, expiry date, and CVV. Follow the instructions to complete your payment securely. Rest assured, all transactions are encrypted for your security.

In the very rare circumstance that your model is missing certain parts, please fill out our Missing Part Form and a member of the team will arrange the parts for you swiftly to get you back to your build as quickly as possible!

We work with partners worldwide such as BrickLink and BrickOwl to find the fastest method possible to have these replacements delivered so that you can continue your build. In most cases you should have your replacements within 72h your initial email.